IBM Technology Support Services: Trusted Partner for Multivendor IT environments

A new server breed with innovative accelerator technology that helps deliver unprecedented performance for AI, modern analytics and HPC.

  • Expert technical support powered by advanced technologies

    Multi-vendor IT support services from IBM can help you simplify IT support management by streamlining multiple OEM and vendor contracts to a single vendor with the expertise to care for all your technology support needs. Improve availability, resolve issues quickly and reduce outages with IBM's proactive, reactive, onsite and remote support for your multi-vendor data center and across your IT environment.

    Services Offered

    Data Center Support Services
    As your enterprise adopts new technologies, your tech support & maintenance model grows exponentially, with dozens of original equipment manufacturers (OEMs) and third-party maintenance providers servicing their hardware & software products. The complexity of managing so many vendors can be a logistical challenge. Integrated Multivendor Support (IMS) for your Data Center can help extend the life of your IBM and non-IBM server, storage and networking equipment. IBM has over 30 years of multivendor experience to help with cost-effective solutions for end-of-life and end-of-service equipment.

    Product Support for Manufacturers and System Integrators
    IBM provides trusted Support as a Service to help manufacturers and system integrators deliver enterprise-class, post-sales technical support to their customers. We manage your remote technical support, field services and parts logistics so you can focus on product development and growth. Support as a Service uses IBM’s Watson artificial intelligence, which makes smart recommendations by understanding and analyzing large volumes of complex technical information, enabling extraction of fast and accurate insights to make quality, cost and client experience improvements.

    Third-Party Software Support Services
    We provide around-the-clock support for Microsoft, Red Hat, Linux, Open Source, SAP Hana and VMware software products.

    Increase operational efficiency with intelligent store support

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