IBM Technology Support Services Delivery Difference


Your business can’t tolerate downtime - you need proactive service and support from the people who know your IBM hardware and software products best.

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  • Prevent Downtime and Keep Your Critical IBM Systems Running with Around-The-Clock Technology Support

    Hardware and software support services from IBM can help you prevent and resolve issues quickly. Our integrated, around-the-clock hardware and software services are backed by IBM's product expertise, global support infrastructure, thousands of highly trained employees worldwide and Watson™ cognitive computing capabilities.

    Services Offered

    IBM Power Systems™ Hardware and Software Support
    IBM® Power Systems Hardware and Software Support Services provide around-the-clock integrated hardware and software services backed by our global support infrastructure, product expertise, and proprietary analytics tools. Receive consistent quality services with our global infrastructure of people, parts and processes - no matter where you are. Choose the service level you need, whether through our integrated support tiers or standalone options.

    Software Support - Service Extension
    When your IBM software reaches end of service, you may require extended support, i.e., you may still have critical applications running on the software or may require more time to migrate to a newer software release. IBM Software Support - Service Extension can extend support up to 3 years after the official end-of-service date (available extension durations will depend on the specific IBM Software product life cycle policy for your product). This service customization helps provide easier access to IBM technical support specialists for use and defect support and can help optimize up time while you plan upgrades or next steps.

    IBM System Storage® Hardware and Software Support
    IBM System Storage Hardware and Software Support Services provide around-the-clock integrated hardware and software services backed by our global support infrastructure, product expertise and proprietary analytics tools - all from the company that built your storage devices. Maintain your powerful storage technology by relying on our global specialists, vast resources and advanced tools.

    IBM Z® Hardware and Software Support
    Our integrated hardware and software services are backed by our global support infrastructure, product expertise and proprietary analytics tools.

    Support for IBM Systems i®, p, x and Blade technology
    IBM® Support for System i, p, x and Blade technology provides around-the-clock integrated hardware and software services backed by our global support infrastructure, product expertise, and proprietary analytics tools. Receive consistent quality services with our global infrastructure of people, parts and processes - no matter where you are. With 585 parts stocking locations and service in 181 countries, IBM can meet your support needs where ever and whenever.

    Warranty and Renewals
    You expect a lot from your IT environment. You need high availability to support 24x7 digital needs of your business & flexibility to support emerging technologies in cloud, analytics, cognitive computing. Aligned with the needs of today’s hybrid cloud IT infrastructure, IBM technical support services are designed to help you respond to changing demands, from marketplace threats to expanding product & service lines to regulatory mandates. IBM takes an integrated approach to hardware, software & multivendor support to help improve availability of your critical systems, simplify IT asset management, enhance service quality & control costs.

    Increase operational efficiency with intelligent store support

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Contact us today if you have questions about IBM Products and Services. A representative from Alpharithm Technologies will respond as soon as possible with answers to your questions.

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